• Complimentary delivery on all orders
  • Express shipping is our standard
  • Built for the ones who keep going

Shipping & Returns

Delivery

All orders ship with complimentary worldwide delivery via DHL Express. No minimum order. No exceptions.

Europe
1–3 business days
Worldwide
3–7 business days
Same-day processing
Orders before 3PM CEST
Tracking
Included on every order

You will receive a shipping confirmation with full tracking details once your order has been dispatched.

Returns

We stand behind the quality of every piece. If you are not satisfied, you may return your item(s) within 14 days of receiving your order.

Please make sure you carefully review your order before finalising your purchase.

Return shipping costs are the responsibility of the customer. To protect yourself and your parcel, please use a delivery service that is tracked, insured for the full value of the item(s), and requires a signature on delivery. Catar Cottega cannot be held responsible for items lost in return transit.

Once your returns request has been submitted and approved, items must be sent back to us within 14 days of submission. Returns received outside this window will not be accepted.

To be eligible, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached and all packaging intact, including dust bag where applicable
  • Free from perfume, deodorant, or any signs of use
  • Caps: hang tag must not be removed

Items that do not meet these conditions will be returned to the sender at their expense.

Please include your proof of purchase receipt inside the package so we can identify which order the return belongs to.

Any items you wish to return are your responsibility until they reach our warehouse and are signed for. Once your item(s) arrive back at our warehouse, exchanges and refunds will be processed as quickly as possible.

How to Return
01
Contact
Email us with your order number
02
Approval
Wait for return authorisation (48h)
03
Ship
Send the item back at your cost
04
Refund
Processed within 5–10 days

Please do not send items back without first receiving return authorisation from our team. Unauthorised returns will not be processed.

Refunds

Once your return has been received and inspected, we will notify you via email. Approved refunds are processed to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable
  • Return shipping costs are non-refundable
  • Sale and promotional items are final sale — no returns accepted
Exchanges

We do not offer direct exchanges. To receive a different size or colour, please return the original item and place a new order. Product availability cannot be guaranteed.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us at info@catarcottega.com within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Questions about your order?

info@catarcottega.com

By placing an order, you agree to these terms. Catar Cottega reserves the right to refuse returns that do not meet the conditions above.